Point of view6 min
Why point solutions are losing Patient Access
The teams winning the next decade are buying ecosystems — not tools. Here's the shift.
Insights
Points of view on AI-first Patient Access.
Thinking out loud about industry shifts, architecture choices, and the operating models behind the teams pulling ahead.
Industry8 min
Prior Authorization in 2026: the criteria problem
Policy churn has outpaced manual operations. What a policy-as-data approach changes.
Platform7 min
Canonical + longitudinal: the data model behind Patient 360
The shape of the journey matters more than the warehouse it lives in.
AI9 min
Graduated AI: the case for rules, ML, and LLMs together
Healthcare doesn't need a hammer. It needs a toolkit with governance built in.
Operating model5 min
From queue counts to outcome telemetry
What pharma sponsors should be asking their hubs — and what to measure instead.
Industry6 min
Specialty pharmacy's coordination tax
The invisible cost of hand-offs — and what a real fabric does to it.
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Quarterly notes for Patient Access leaders — industry, platform, and operating model thinking.
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