Dashboard
Patient Journey
Case: d2f5df3c
Cases
Patient: 7f5c6ffd
Patients
Case: 5fb80d4e
Operational Dashboard
Generated 26 minutes ago · Core + HCP Portal + Patient Portal
Needs attention: 30 SLA breach(es) · 13 escalations.
Hub Urgent22 vs last wk
4330 SLA breach(es)
HCP Waiting7 vs last wk
85 enrolment submission(s)
Patient Waiting16 vs last wk
163 change request(s)
New Patients
154
Enrolments
116
Open Cases
110
Total Cases
134
Open Tasks
16
Pending Faxes
0
Escalated
13
SLA Breaches
30
Fax Intake
Received
0
Missing Info
0
Ready
0
In Progress
7
Processed
16
Rejected
0
Enrolments
Referral Volume
116
Active
91
Pending
23
Cancelled
1
Completion Rate
78.4%
Total
116
Tasks
Total
20
Pending
13
In Progress
3
Completed
2
Overdue
18
Cancelled
2
Investigations
Total
8
Pending
1
In Progress
1
Completed
6
Covered
1
Not Covered
0
Authorisations
Total PAs
25
Approved
4
Denied
19
Pending
1
Approval Rate
17.4%
Appeals
1
Fulfilment
Triage Total
3
Triage Routed
1
Triage Complete
2
Shipments
3
Delivered
1
Pending Ship
1
Outreach
Messages Sent
70
Delivered
66
Failed
4
Delivery Rate
94.3%
Active Campaigns
1
Done Campaigns
1
Quality
Escalations
13
SLA Breaches
30
Cancelled Cases
0
Open Cases
110
Overdue Tasks
18
Rejected Faxes
0
HCP Portal
Active 7d
1
Total Users
3
Pending Referrals
5
Pending Uploads
7
Open Tasks
1
Unread Msgs
2
Patient Portal
Active 7d
1
Total Users
13
Change Requests
3
Open Tasks
9
Unread Msgs
4
Adoption
8%
Patient Journey
Exclude completed
| Patient | MRN | Programme | Enrolment | Case Status | Progress | Opened | ||
|---|---|---|---|---|---|---|---|---|
| MRN-B7350479 | Briumvi Patient Support Agadia Demo | PENDING | OPEN | 0/16 | 2026-04-20 | |||
Workflow Modules Enrollment Benefits Investigation Data Intake Coverage Determination Prior Authorization PA Review Appeals Financial Assistance Pharmacy Coordination Therapy Approval Fulfillment Treatment Scheduling Billing & Reimbursement Adherence Support Reauthorization Case Closure | ||||||||
| MRN-23E7F9C2 | Oncology Hub | PENDING | OPEN | 0/8 | 2026-04-20 | |||
Workflow Modules Benefits Investigation Prior Authorization Appeals Pharmacy Coordination Fulfillment Enrollment Data Intake Coverage Determination | ||||||||
| MRN-F23C1794 | Pfizer Xelsource Demo | PENDING | OPEN | 0/16 | 2026-04-20 | |||
| MRN-11677239 | Pfizer Xelsource Demo | PENDING | OPEN | 0/16 | 2026-04-20 | |||
| E2E-5961C3 | E2E Beta Copay Only | ACTIVE | OPEN | 0/2 | 2026-04-18 | |||
| E2E-4F06E9 | E2E Alpha Full Hub | ACTIVE | OPEN | 0/4 | 2026-04-18 | |||
| E2E-166070 | E2E Beta Copay Only | ACTIVE | OPEN | 0/2 | 2026-04-18 | |||
| E2E-6E5631 | E2E Alpha Full Hub | ACTIVE | OPEN | 0/4 | 2026-04-18 | |||
| E2E-F3CCC5 | E2E Alpha Full Hub | ACTIVE | OPEN | 0/4 | 2026-04-18 | |||
| E2E-3BC51C | E2E Beta Copay Only | ACTIVE | OPEN | 0/2 | 2026-04-18 | |||
Showing 10 results — Page 1
Case: intake
OPENNORMALBenefits Investigation
Prior Authorization
Appeals
Pharmacy Coordination
Fulfillment
Enrollment
Data Intake
Coverage Determination
EM
Emily Mcdonald
MRN: MRN-23E7F9C2ACTIVE
DOB / Age
Jul 16, 1989 (36 yrs)
Phone
555-612-3698 (mobile)
Email
emily.mcdonald@testmail.com (personal)
Programme
Oncology Hub
KeytrevalaPrior Authorization
Prior Authorization
In Progress
Last saved 2 days ago
Details
Timeline
Tasks (0)
Adherence
Outreach (0)
Interactions
| Case ID | d2f5df3c-ff39-4d09-8e8b-70b76e81922c | Type | intake | Status | OPEN |
|---|---|---|---|---|---|
| Stage | enrolment | Priority | NORMAL | Escalated | NO |
| Patient | Enrolment | Programme | 00000000... | ||
| Assigned To | -- | Assigned Team | -- | SLA Due | 2026-04-21 18:12 |
| Opened | 2026-04-20 18:12 | ||||
SLA STATUSOverdue a day
WORKFLOW PROGRESS0/8 modules complete
0%
MODULE STATUS
Benefits Investigation
Prior Authorization1
Appeals
Pharmacy Coordination1
Fulfillment
Enrollment1
Data Intake
Coverage Determination
UPCOMING TASKSNo pending tasks
Cases
All Statuses
All Stages
All Priorities
| Case Ref | Patient | Type | Status | Stage | Priority | Assigned To | SLA Due | Actions |
|---|---|---|---|---|---|---|---|---|
Case Ref | Patient | Type | Status | Stage | Priority | Assigned To | SLA Due | Actions |
| CASE-5FB80D | intake | OPEN | enrolment | NORMAL | -- | 2026-04-21 | ||
| CASE-D2F5DF | intake | OPEN | enrolment | NORMAL | -- | 2026-04-21 | ||
| CASE-3B5494 | intake | OPEN | enrolment | NORMAL | -- | 2026-04-21 | ||
| CASE-B3CC32 | intake | OPEN | enrolment | NORMAL | -- | 2026-04-21 | ||
| CASE-A13EDE | intake | OPEN | enrolment | NORMAL | -- | 2026-04-19 | ||
| CASE-B3B866 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-03375A | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-A07EA7 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-BED5A5 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-6404C4 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-B6C667 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-0E4479 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-D36037 | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-45D8EE | prior_auth | OPEN | investigation | NORMAL | agent.e2e | -- | ||
| CASE-EC7B4F | intake | OPEN | enrolment | NORMAL | -- | 2026-04-18 | ||
| CASE-C00D6B | intake | OPEN | enrolment | NORMAL | -- | 2026-04-18 | ||
| CASE-17230D | intake | OPEN | enrolment | NORMAL | -- | 2026-04-18 | ||
| CASE-625521 | general | OPEN | enrolment | NORMAL | -- | -- | ||
| CASE-6D3F6F | general | OPEN | enrolment | NORMAL | -- | -- | ||
| CASE-324937 | general | OPEN | enrolment | NORMAL | -- | -- |
Page 1 · 20 items
Per page:
20
Daniel Christopher Hayes
ACTIVEMRN: MRN-B7350479Demographics & Contact
| MRN | MRN-B7350479 | Status | ACTIVE | Gender | -- |
|---|---|---|---|---|---|
| Date of Birth | Nov 06, 1976 | Age | 49 years | Created | Apr 20, 2026 19:48 |
| Phones | mobile 555-692-1938 mobile 555-692-1995 mobile 555-291-6922 | ||||
| Emails | personal sarah.coleman@placeholder.com | ||||
| Addresses | -- | ||||
| Emergency Contact | -- | ||||
Enrolments
1
| Ref | Programme | Channel | Status | Therapy | Referral Date | |
|---|---|---|---|---|---|---|
Ref | Programme | Channel | Status | Therapy | Referral Date | |
| Briumvi Patient Support Agadia Demo | fax | PENDING | -- | -- |
Cases
1
| ID | Type | Status | Stage | Priority | Opened | |
|---|---|---|---|---|---|---|
ID | Type | Status | Stage | Priority | Opened | |
| 5fb80d4e | intake | OPEN | enrolment | NORMAL | Apr 20, 2026 |
Benefit Investigations
Prior Authorisations & Appeals
Tasks
20
Triage & Fulfilment
Documents
1
Patients
Page 1 · 10 per page
| MRN | Patient Name | Date of Birth | Gender | Phone | Status | ||
|---|---|---|---|---|---|---|---|
| MRN-10001 | Mar 14, 1965 | Female | 212-555-1001 | maria.rodriguez@email.example.com | ACTIVE | ||
| MRN-10002 | Jul 22, 1958 | Male | 312-555-1003 | r.johnson@email.example.com | ACTIVE | ||
| MRN-10003 | Nov 05, 1972 | Female | 617-555-1005 | l.williams@email.example.com | ACTIVE | ||
| MRN-10004 | Jan 19, 1980 | Male | 415-555-1007 | jbrown@email.example.com | ACTIVE | ||
| MRN-10005 | Sep 30, 1955 | Female | 713-555-1009 | p.davis@email.example.com | ACTIVE | ||
| MRN-10006 | Apr 12, 1990 | Male | 305-555-1011 | m.garcia@email.example.com | ACTIVE | ||
| MRN-10007 | Jun 25, 1987 | Female | 206-555-1013 | j.martinez@email.example.com | ACTIVE | ||
| MRN-10008 | Dec 08, 1963 | Male | 602-555-1015 | w.anderson@email.example.com | ACTIVE | ||
| MRN-10009 | Feb 17, 1975 | Female | 303-555-1017 | e.taylor@email.example.com | ACTIVE | ||
| MRN-10010 | Aug 03, 1968 | Male | 404-555-1019 | d.thomas@email.example.com | ACTIVE |
Showing 10 patients
Case: intake
OPENNORMALEnrollment
Benefits Investigation
Data Intake
Coverage Determination
Prior Authorization
PA Review
Appeals
Financial Assistance
Pharmacy Coordination
Therapy Approval
Fulfillment
Treatment Scheduling
Billing & Reimbursement
Adherence Support
Reauthorization
Case Closure
DC
Daniel Christopher Hayes
MRN: MRN-B7350479ACTIVE
DOB / Age
Nov 6, 1976 (49 yrs)
Phone
555-692-1938 (mobile)
555-692-1995 (mobile)
555-291-6922 (mobile)
Email
sarah.coleman@placeholder.com (personal)
Programme
Briumvi Patient Support Agadia Demo
DemoEnrollment
Enrollment
In Progress
Last saved 2 days ago
Details
Timeline
Tasks (0)
Adherence
Outreach (0)
Interactions
| Case ID | 5fb80d4e-c285-49a3-9ef2-1ab383238898 | Type | intake | Status | OPEN |
|---|---|---|---|---|---|
| Stage | enrolment | Priority | NORMAL | Escalated | NO |
| Patient | Enrolment | Programme | 0c8d21bb... | ||
| Assigned To | -- | Assigned Team | -- | SLA Due | 2026-04-21 19:48 |
| Opened | 2026-04-20 19:48 | ||||
SLA STATUSOverdue a day
WORKFLOW PROGRESS0/16 modules complete
0%
MODULE STATUS
Enrollment1
Benefits Investigation
Data Intake
Coverage Determination
Prior Authorization1
PA Review
Appeals
Financial Assistance
Pharmacy Coordination1
Therapy Approval
Fulfillment
Treatment Scheduling
Billing & Reimbursement
Adherence Support
Reauthorization
Case Closure1
UPCOMING TASKSNo pending tasks