Operational Dashboard
Generated an hour ago · Core + HCP Portal + Patient Portal
Needs attention: 30 SLA breach(es) · 13 escalations.
Hub Urgent22 vs last wk
4330 SLA breach(es)
HCP Waiting7 vs last wk
85 enrolment submission(s)
Patient Waiting16 vs last wk
163 change request(s)
New Patients
154
Enrolments
116
Open Cases
110
Total Cases
134
Open Tasks
16
Pending Faxes
0
Escalated
13
SLA Breaches
30
Fax Intake
Received
0
Missing Info
0
Ready
0
In Progress
7
Processed
16
Rejected
0
Enrolments
Referral Volume
116
Active
91
Pending
23
Cancelled
1
Completion Rate
78.4%
Total
116
Tasks
Total
20
Pending
13
In Progress
3
Completed
2
Overdue
18
Cancelled
2
Investigations
Total
8
Pending
1
In Progress
1
Completed
6
Covered
1
Not Covered
0
Authorisations
Total PAs
25
Approved
4
Denied
19
Pending
1
Approval Rate
17.4%
Appeals
1
Fulfilment
Triage Total
3
Triage Routed
1
Triage Complete
2
Shipments
3
Delivered
1
Pending Ship
1
Outreach
Messages Sent
70
Delivered
66
Failed
4
Delivery Rate
94.3%
Active Campaigns
1
Done Campaigns
1
Quality
Escalations
13
SLA Breaches
30
Cancelled Cases
0
Open Cases
110
Overdue Tasks
18
Rejected Faxes
0
HCP Portal
Active 7d
1
Total Users
3
Pending Referrals
5
Pending Uploads
7
Open Tasks
1
Unread Msgs
2
Patient Portal
Active 7d
1
Total Users
13
Change Requests
3
Open Tasks
9
Unread Msgs
4
Adoption
8%